VA World Outsourcing is the leading Virtual Assistant Outsourcing company and is set to compete in the highly competitive Business Process Outsourcing (BPO) Services.
We provide a dedicated Philippines-based remote staff and offshore staffing services. We offer a wide range of services. The bulk of the services are administrative, whether data entry, mailing list updates, etc.
Why VA World
VA World Outsourcing is a leading Virtual Assistant Outsourcing company and is set to compete in the highly competitive Business Process Outsourcing (BPO) Services. We provide a dedicated Philippines-based remote staff and offshore staffing services. We offer a wide range of services. The bulk of the services are administrative, whether data entry, mailing list updates, etc.
We specialise in providing highly skilled freelancers who will continue to exceed our client’s expectations. We pioneered an extensive screening & onboarding process, including FBI-level background checks, to ensure that you get the highest quality staffing possible.
Our VAs are selected from a pool of talented and highly creative professionals with various skills related to the services we offer from any part of the world. We make sure that we take all our freelance workers through the required training to position them to meet the company’s expectations.
Our managers and support team are highly proactive and geared towards providing exceptional customer service. If you ever experience a problem with one of our Virtual Assistants, you won’t be passed onto other Virtual Assistants; you will be dealing with one of our highly skilled managers to solve your problem.
Our client’s best interest comes first, and our values and professional ethics will guide everything we do. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely.
Our story
VA World Outsourcing’s story starts in The Philippines, our very own operations manager, Karen, Who wanted to help her fellow Filipinos have the life of a VA supporting businesses overseas.
Karen has been working for almost 10 years in a BPO (Business Processing Outsourcing) and Creative Industry. She started as a rank and file got promoted as a quality assurance analyst, team coach, team leader. She handled multiple clients with different businesses from different countries and has accumulated skills that are greatly valuable in the freelancing world.
The VA World business plan was based on her 9 years of hands-on experience, she knows what needs to be done and what needs to be addressed. Karen started offering the VA World Business idea to Clay, this is where the business started.
Karen ended up supporting VA World Outsourcing’s director, Clay, in his own small side hustle which was contracting cleaners for jobs. One of the things that attracted Clay to Karen was her drive and entrepreneurialism.
After about 3 months of working together, Karen decided to pitch the idea of VA World Outsourcing to Clay. After having a look at the business plan that was put together, Clay liked the idea and they got started.
There was months of building, figuring out and tweaking in the early months, in November 2019, VA World Outsourcing took its first breath. Like any new venture, there were ups and downs, there were smiles and there were frowns.
Today, VA World Outsourcing supports businesses across Australia and is saving it’s clients time, money and headache.
Clayton Navarro
Karen Claros
Clayton Navarro
Karen Claros
Team members
April Lorenzo
Lea Grace Santuile
Mission
VA World Outsourcing goes beyond client expectations while providing a low cost outsource solution that provides a highly skilled virtual assistant with high-quality service and mind-blowing customer satisfaction.
Vision
VA World Outsourcing is the outsourcing destination and the forefront of digitally connected business processes that innovate the system that will shape the future of the client’s business while providing an affordable yet high-quality professional service.
Our values
Integrity
Excellence
Respect
Success
We do things right!
We manage our business in accordance with the highest standards of ethics and professional behaviour. We are honest, transparent, and ethical in all our business procedures with clients, their customers, and our colleagues internally.
We do ordinary things extraordinarily well.
We expect excellence and always seek to deliver exceptional service by providing high performance and outstanding efficiency. We pride ourselves on being innovative and keeping ourselves sharp and motivated by the dedication to being the market leader.
We treat others as we want to be treated.
We value each other’s differences. We operate in a spirit of cooperation and value human dignity. We always respect clients and employees with a strong sense of pride. We also recognise that everyone is essential and has a role that matters. No individual is more important than anyone else, and no individual’s time is more valuable.
We never dreamed about success; we worked for it.
We implement best practices in all tasks, and it is embodied in how we handle our offshore outsourcing services. We understand how our role and contribution affect the total success and development of the company’s business.
Our values
Integrity
We do things right!
We manage our business in accordance with the highest standards of ethics and professional behaviour. We are honest, transparent, and ethical in all our business procedures with clients, their customers, and our colleagues internally.
Excellence
We do ordinary things extraordinarily well.
We expect excellence and always seek to deliver exceptional service by providing high performance and outstanding efficiency. We pride ourselves on being innovative and keeping ourselves sharp and motivated by the dedication to being the market leader.
Respect
We treat others as we want to be treated.
We value each other’s differences. We operate in a spirit of cooperation and value human dignity. We always respect clients and employees with a strong sense of pride. We also recognise that everyone is essential and has a role that matters. No individual is more important than anyone else, and no individual’s time is more valuable.
Success
We never dreamed about success; we worked for it.
We implement best practices in all tasks, and it is embodied in how we handle our offshore outsourcing services. We understand how our role and contribution affect the total success and development of the company’s business.
